Cluj Hotels - Accommodation Cluj
Customer Support Hotel Cluj Romania - XTravel Hoteluri Cluj Romania - XTravel Hotel Cluj Romania - XTravel
Saturday, 21 October 2017
Avangarden 3 Brasov

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Home   /  Frequent Asked Questions
  Frequent Asked Questions
Information about XTravel services
What does XTravel offer?
XTRAVEL offers reservations to Romanian hotels, pensions and apartments with immediate confirmation and discounted negotiated rates, car rental at special rates anywhere in Romania, travel packages dedicated to art, wellness, sport, relax and much more.
Hotel reservations for travellers
Making a reservation.
Most hotels and pensions have rooms reserved and guaranteed for us. After you have made the reservation you will receive an email as answer to your reservation request.

The email contains more details about your reservation and an attachment form called Credit Card Authorization.

In order to confirm your reservation you will send by fax to us the filled in form "Credit Card Authorization" there, you have to indicate your credit card data as well as a deadline of use: after that date we will not be authorized to use the credit card as a guarantee of the reservation.

As soon as your credit card will be registered (it usually takes at least one working day) you will be informed by e-mail that your booking is confirmed.
What does the credit card authorization mean?
Is a form that guarantees your reservation, no money will be taken from your credit card. If you would be forced to cancel your reservation, you can do respecting the Cancellation Policy, without any cancellation fees.
How do I pay for the booking?
Usually your credit card is required only as a guarantee of the booking and it is not charged before your stay. The payment of the total amount will be made directly to the hotel, either with your credit card or in cash.
Or, you have the option to pay by bank transfer. But we need to receive the full payment at least 10 days before your arrival to ensure your reservation.
During special events or accordingly to the hotel's own rules, you may be asked to pay the reservation in full or to make an immediate deposit by your card to confirm your reservation.
Are taxes included in the price of the reservation?
Yes, taxes and VAT are always included in the total price of the reservation.
Are there other costs or service fees?
No, the price showed on the reservation is the total price you will pay. No fee is required by the system neither for cancellation of your reservation.
A penalty could be charged by the hotel only for no-show or late cancellation made after the "cancellation deadline". See the "Cancellation Policy" on your reservation details.
What is the Voucher and how do I print it out?
The Voucher is a receipt which contains all the data relating to your booking. It is also the document which you have to produce when you arrive at the Hotel.
Your accommodation voucher will be ready 10 days before your arrival, after authorization of your credit card. You will receive the voucher by e-mail. If you cannot print it out, but the booking has been confirmed, you must contact us so that we can either send it to you by fax or advise the Hotel that you will arrive without a voucher.
Is the price per room or per person?
In general, accordingly to international hotel usage, prices are per room. We recommend, however, that you check the terms set out in the hotel's booking form carefully.
Is breakfast included in the price of the room?
Usually yes, but when you are making the booking, all the information about the type of service chosen and what is or isn't included in the price is clearly stated on the Room Rates details.
Cancellation of a reservation
How can I cancel a booking?
To cancel a booking, please contact our Customer Support fill the form below, your name and e-mail address will be required, at the Subject, type: Cancellation Reservation - "Your Name", at Comments field please let us know : The Hotel Name you have reserved and the arrival and departure dates. Then click on the blue button "Submit".

In case you are not able to access Internet to cancel your on-line booking you are required to send a fax to (+40)-268 324 322 respecting the cancellation deadline. However if you have the necessity to cancel during the weekend or on public holidays, please contact directly by telephone at (+40) 788 268 101.
If you are leaving and you fear not to be able to access your e-mail, we suggest you to indicate a mobile telephone in the notes of the reservation, so that we can reach you in case of necessity.
What is the "Cancellation Policy"?
The hotel can require a maximum time limit by which you can cancel without be charged by penalty. If you cancel the booking after this limit, the hotel can charge your credit card with an amount as a penalty for the unsold rooms.
Before confirming your booking definitively, you are shown with the following data: the date, the time of the cancellation and the penalty amount.
The value of the penalty is decided by each hotel and can vary from the first night to the total amount of the booking (you can see it in the Hotel's page).
How can I change a booking?
Once a booking has been sent, you can't change it directly. To make a modification, you have to send a message giving the correct booking information and stating the changes that you want to be made.
Miscellaneous
How works the car booking?
The rental service is run together with EUROCARS.RO, our partner and one of the main Romanian suppliers. The car rental service is available all over the country, near the airport or in the main Romanian cities. You can reserve the car trough us or directly to http://www.eurocars.ro

XTravel and Eurocars.ro work together in order to offer quality services to our customers. This way we can offer complete car rental services all over Romania at the best prices available. Check EuroCars website …. for the latest offers.
Are there any discount or special rates?
In our home page check carefully the page "Discover Our Special Offers" if there are available special rates for the hotel you want to stay in, so click on hotel link to see all these special rates. Sometimes we can offer additional discounts, so check always our special offers. Please, do not hesitate to contact our reservation office with the request for discount.
How do you protect my personal data?
Credit card numbers are deleted immediately after departure from the hotel and personal details are kept on a safe place for the accounting reasons. Your personal information WILL NOT be provided to a third party.

Your e-mail address will not be use to send spam or advertising. Your e-mail address will be used only to send you messages about your reservations or by the hotel you have booked.

Your address can not be given to anyone apart from the hotel you have booked or the provider of the service you have required.
We accept:VISA, MasterCard,
VISA Electron & Maestro
Our clients comments:
angela (DOHA, QATAR) - 9/24/2007
First of all this is not a hotel, this is a villa, or a “pension”. They called themselves “hotel déjà vu”, on the website where I booked my stay. And it’s far from what 5 stars should be. There are no 5 five stars hotels in Cluj, that’s for sure!!! Their website seems like a pretentious arty-farty presentation of an old villa, which was once renovated in what they called art-nouveau style. I am not going to comment any of that, this place is a joke. We’ve got a massive Internet bill, and you should watch out for that. They have an obscure system of counting how “much” Internet you’ve used (which they couldn’t explain). We were charged “mistakenly” for an extra bed, and if I didn’t go back and asked about it, they wouldn’t have mentioned anything. The room was clean when we arrived. However, it hadn’t been cleaned during our stay because, apparently they couldn’t find the key, which we basically left at the reception every morning. The dinning room needs renovation, in my view. There was a persisting tobacco smell (in this supposedly non-smoking area), stale atmosphere. The food was al right but, again, so not 5 stars! The location is nice, the villa is in a very quite area of the city, close to the central park, and the centre of the city. You need to walk about 20 minute to the nearest bus station though. There are better hotels in Cluj for this price. Just do your homework, make your research
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